What is COPES?
The Community Options Program Entry System (COPES) is one of Washington State's Medicaid Home and Community-Based Services (HCBS) waivers. It serves adults age 18 and older who are eligible for Medicaid, meet a nursing-facility level of care, and want to receive long-term services and supports at home or in a community setting rather than in an institution. COPES is administered by the Aging and Long-Term Support Administration (ALTSA) within the Washington Department of Social and Health Services (DSHS).
COPES pays for personal care, skilled nursing, adult day services, home-delivered meals, environmental modifications, personal emergency response systems, and more. The most common service is personal care — help with activities of daily living like bathing, dressing, transfers, toileting, and eating — provided by an Individual Provider (IP) who is chosen by the Medicaid client.
Most family caregivers in Washington who get paid through Medicaid do so as IPs under COPES (or a related waiver like New Freedom or Medicaid Personal Care). The client chooses who to hire, the case manager authorizes the hours, and Consumer Direct Care Network Washington (CDWA) — the statewide payroll vendor — handles wages, taxes, benefits, and compliance for the IP workforce.
Washington has steadily raised IP wages through legislative budget cycles and the SEIU 775 collective bargaining agreement, giving Individual Providers one of the highest Medicaid in-home aide wage floors in the country.
COPES eligibility requirements
COPES is for adults who meet Washington Medicaid financial criteria, demonstrate a nursing-facility level of care, and choose to receive services at home instead of in an institution.
Who can be paid as an Individual Provider in Washington
The client chooses their own Individual Provider (IP). Most family members and friends are eligible, with a few exclusions and special rules for spouses.
- Adult children (over 18) of the client
- Siblings, grandchildren, nieces, nephews, in-laws
- Parents of an adult child (the client is 18 or older)
- Friends, neighbors, and unrelated individuals
- Step-relatives and half-siblings
- Live-in IPs (who follow live-in tax and wage rules)
- The client's spouse (with rare exceptions under specific waivers)
- A parent who is the legally responsible party for a minor (the client must be 18+)
- Anyone under 18 years old
- Anyone who has not passed the required background check
- Anyone with disqualifying convictions on the DSHS background check character review
COPES pay, hours, and overtime
Individual Provider wages in Washington are set through SEIU 775 collective bargaining and ratified in the state budget. Authorized hours come from the CARE assessment.
Hourly pay
In 2026, COPES Individual Providers earn approximately $20 to $24 per hour, with the exact rate depending on tenure, completion of advanced training, and the current SEIU 775 contract. Washington has one of the highest Medicaid IP wage floors in the country. IPs also receive paid time off, holiday pay, and access to a union-administered health and retirement benefit once they work enough hours. Pay is processed by Consumer Direct Care Network Washington (CDWA) on a semi-monthly schedule. IPs are W-2 employees of the client for tax purposes, with federal income tax, Social Security, and Medicare withheld; live-in family IPs may qualify for the IRS Notice 2014-7 wage exclusion.
Hours and scheduling
Monthly authorized hours come from the CARE assessment and depend on the client's functional and medical needs. Most COPES clients are authorized between 60 and 250 hours per month. Hours can be split across multiple IPs — for example, two adult children sharing the week.
Overtime rules
IPs are entitled to overtime at 1.5x the regular wage for hours over 40 in a workweek. Washington also has a weekly hour cap for IPs (typically 40 hours, with allowances up to roughly 65 hours under specific exemptions and a "no break in care" provision). The CARE plan and CDWA enforce the cap, and many clients deliberately split shifts across two IPs to stay within the cap.
How to apply for COPES in Washington
- Confirm Apple Health (Washington Medicaid) eligibility. If the client is not already enrolled, apply through wahealthplanfinder.org or the DSHS Community Services Office.
- Contact your local DSHS Home and Community Services (HCS) office to request a COPES intake. Each county has an HCS office; the office routes new applications to a case manager.
- Complete the CARE assessment with the DSHS case manager.
- In-home or virtual assessment
- Reviews ADLs, IADLs, medical conditions, cognitive status, behavioral needs
- Produces an authorized monthly hours plan
- Receive your service plan with authorized hours and approved services. The case manager explains the IP option and other supports.
- Identify your Individual Provider(s).
- IP completes the DSHS background check (state patrol and FBI fingerprints)
- IP enrolls with Consumer Direct Care Network Washington (CDWA)
- IP completes 75-hour Home Care Aide (HCA) training and certifies within the required timeframe (usually 200 days from start)
- IP signs the IP/client contract and payroll forms
- Submit time and tasks through CDWA's electronic visit verification (EVV) system. The client (or designated representative) approves the time; CDWA processes payroll twice a month.
- Annual reassessment. The DSHS case manager reassesses the client at least once a year (and any time needs change significantly) to update the hours and service plan.
COPES Washington frequently asked questions
Can my spouse be paid through COPES?
Generally no. Washington, like most states, excludes spouses from being paid Individual Providers under COPES and the related Medicaid in-home waivers. There have been temporary exceptions and pilot programs in past years (including pandemic-era flexibilities), but the standard rule is that a spouse cannot be a paid IP. The same generally applies to a parent of an adult client who has been the legally responsible person under guardianship. Adult children, siblings, in-laws, friends, and neighbors are all eligible to be paid IPs. Families with a spouse-caregiver sometimes structure care so that an adult child or sibling is the formal paid IP, while the spouse provides supplemental unpaid care. If the client is a veteran, VA Veteran Directed Care can be a separate pathway that does sometimes allow spouses to be paid.
How much does COPES pay caregivers in 2026?
In 2026, COPES Individual Providers in Washington earn approximately $20 to $24 per hour, depending on tenure, completion of advanced training, and the current SEIU 775 contract. This puts Washington among the highest-paying states in the country for Medicaid in-home aides. In addition to the hourly wage, IPs who work enough hours qualify for paid time off, holiday pay, a union health benefit, and a retirement plan. Pay is processed semi-monthly by Consumer Direct Care Network Washington (CDWA). IPs are W-2 employees; federal income tax, Social Security, and Medicare are withheld. Live-in family IPs may be eligible to exclude their IP wages from federal income tax under IRS Notice 2014-7 — talk to a tax professional. Overtime is paid at 1.5x for hours worked over 40 in a single workweek.
How long does COPES approval take?
From initial application to first paid timesheet, COPES approval typically takes 60 to 120 days. The main milestones are: (1) Apple Health (Medicaid) eligibility — usually 30-45 days if not already enrolled; (2) intake at the DSHS Home and Community Services (HCS) office and assignment to a case manager — about 1-2 weeks; (3) the CARE assessment in the home — scheduled within a few weeks of intake; (4) the service plan and IP option discussion — within a couple weeks of assessment; and (5) IP onboarding with CDWA, including the background check and start of the 75-hour Home Care Aide training — another 2-4 weeks. Some clients receive an initial provisional authorization that lets care start while the full assessment is finalized. Have the client's ID, Medicaid card, recent medical records, and a description of ADL needs ready to speed the assessment.
What training is required for an Individual Provider in Washington?
Washington requires more training than many other states' Medicaid in-home programs, and this is one of the most important things to plan for. Within 200 days of starting work, an Individual Provider must complete 75 hours of state-approved Home Care Aide (HCA) training and pass the HCA certification exam (administered by the Washington Department of Health). Training covers topics like communication, safety, infection control, body mechanics, nutrition, dementia care, mental health, and reporting abuse or neglect. The training is free for IPs and is typically delivered through the SEIU 775 Benefits Group. Family IPs are eligible for a reduced training requirement (commonly 35 hours of "Family Caregiver" training instead of the full 75) when the IP is providing care only to a relative — this is a major benefit unique to family caregivers. A criminal-history background check is also required for all IPs.
What is Consumer Direct Care Network Washington (CDWA)?
Consumer Direct Care Network Washington (CDWA) is the statewide payroll vendor for Individual Providers under COPES and other Washington Medicaid in-home waivers. CDWA handles all the back-office mechanics of being an IP: enrollment paperwork, background check processing, tax withholding, semi-monthly payroll, paid time off tracking, electronic visit verification (EVV) timekeeping, end-of-year W-2s, and compliance reporting to DSHS. CDWA does not choose, supervise, or train the IP — those decisions belong to the client. The case manager at DSHS Home and Community Services authorizes hours; CDWA pays them. Washington consolidated IP payroll under CDWA in recent years to replace a patchwork of regional vendors and bring more consistency to the IP workforce.
Can I live with the client I care for under COPES?
Yes. Many Individual Providers live with the COPES client, especially adult children caring for aging parents. There is no requirement to live separately. Live-in family IPs may qualify for the IRS Notice 2014-7 wage exclusion, which can let them exclude their IP wages from federal income tax — a substantial benefit for live-in family caregivers. CDWA provides the self-certification paperwork for the exclusion. A live-in arrangement also means the IP is on-site for the client's entire schedule, but paid only for the authorized service hours (the client's hours plan from the CARE assessment, not 24 hours a day). Many live-in IPs use the off-hours for their own activities, rest, and personal time — being live-in does not mean being on duty around the clock without pay.
Can I be an IP for more than one client?
Yes. Many IPs work for two or more COPES clients — for example, an adult child who is the IP for both parents, or someone who is the IP for a parent and a sibling. Each client is a separate employment relationship through CDWA, with its own authorized hours and EVV timesheet. Overtime is calculated per workweek across all IPs hours worked. Washington's weekly hour cap (typically 40, with allowances up to about 65 in some cases) applies across all clients. If you plan to serve multiple clients, coordinate with the DSHS case managers and CDWA so the combined schedule stays compliant with overtime rules and the weekly cap.
What is the difference between COPES and other Washington Medicaid in-home programs?
Washington has several Medicaid in-home pathways that look similar from the outside but have different rules: COPES is the long-running HCBS waiver for adults needing a nursing-facility level of care. Medicaid Personal Care (MPC) is a state plan benefit (not a waiver) for adults who need help but do not quite meet the waiver criteria — it has fewer covered services. New Freedom is a self-directed waiver available in certain counties that gives the client a monthly budget to spend on a flexible mix of services. Community First Choice (CFC) is a state plan option that overlaps with COPES and pays for personal care and some supports. Most clients qualify for one primary program. Your DSHS case manager will recommend the pathway that best matches the client's level of care, location, and goals.
See also: Washington State caregiver guide
For all the ways to get paid to care for a family member in Washington State — including COPES, VA programs, long-term care insurance, and more — read the full Washington State guide.