What is IndependentChoices?
IndependentChoices is Arkansas Medicaid's self-direction program for people who qualify for personal assistance services. It is built on the "cash and counseling" model that Arkansas helped pioneer: rather than receiving hours from a home-care agency, the member receives a monthly cash allowance and uses it to hire, pay, and direct their own attendant. The Arkansas Department of Human Services (DHS) describes it as a program for Medicaid-enrolled elderly individuals and adults with disabilities that lets them self-direct their personal assistance services.
Self-direction in Arkansas rests on two authorities. Under "Employer Authority," the beneficiary (or their chosen representative) is responsible for recruiting, hiring, training, and supervising the person who provides their care. Under "Budget Authority," the beneficiary decides how their cash allowance is spent -- most of it typically goes to pay the attendant, but part can be used for goods and services that reduce the need for paid care. This is what lets a family member who has been quietly providing care finally be paid for it.
IndependentChoices is an option on how to receive personal assistance you already qualify for. It works alongside two Arkansas Medicaid benefits: State Plan Personal Care and the ARChoices in Homecare waiver. You do not get extra services by choosing IndependentChoices -- you get more control over the services and dollars already authorized for you.
Two entities support each member. A counseling entity handles enrollment, teaches the member how to hire and manage an attendant, helps build the spending budget, and monitors the arrangement. A separate Financial Management Services (FMS) provider handles the money -- it collects timesheets, runs payroll, withholds and files taxes, and makes sure spending matches the approved budget. As of October 1, 2023, Public Partnerships (PPL) is the sole FMS vendor for Arkansas IndependentChoices.
IndependentChoices eligibility requirements
To use IndependentChoices, the person receiving care must be enrolled in Arkansas Medicaid and already qualify (or be medically eligible) for personal assistance services. The attendant does not have to meet any income or asset test -- only the member does. The rules below come from the DHS IndependentChoices fact sheet and program manual.
Who can -- and cannot -- be paid through IndependentChoices
IndependentChoices gives the member wide latitude to hire someone they trust, including family. But Arkansas draws a firm line: anyone with a legal responsibility to the beneficiary is excluded. The program manual states plainly that a court-appointed legal guardian, spouse, power of attorney, or income payee may not serve as a caregiver or employee.
- Adult children (18 or older) of the member
- Grandchildren, siblings, nieces, nephews, aunts, uncles, and cousins
- In-laws and other relatives by marriage who are not the spouse
- Close friends, neighbors, or members of the member's faith community
- A qualified attendant the member recruits on their own
- The member's spouse (excluded as a legally responsible relative)
- A court-appointed legal guardian of the member
- A person holding power of attorney for the member
- The member's income payee (representative payee)
- The designated representative acting as the paid attendant (one person cannot fill both roles)
IndependentChoices pay, hours, and overtime
IndependentChoices pays through a monthly cash allowance rather than a fixed hourly wage set by an agency. The member decides what to pay their attendant, within the allowance and within Arkansas wage law. The size of the allowance is tied to the Arkansas Medicaid personal care rate.
Hourly pay
The monthly cash allowance is calculated using a maximum hourly rate of 78.11% of the Arkansas Medicaid personal care rate. In practice that ceiling works out to roughly $16 per hour, and most IndependentChoices attendants are paid somewhere between the Arkansas minimum wage (about $11 per hour) and that cap -- broadly in line with the statewide caregiver market rate of around $14 per hour. The member sets the attendant's pay within their budget; the FMS provider (PPL) then withholds and files federal, state, local, and unemployment taxes and issues the paychecks. The attendant is a W-2 employee, not an independent contractor.
Hours and scheduling
There is no single statewide weekly hour figure -- the allowance is based on the personal care or ARChoices hours the member is assessed to need. Under State Plan Personal Care, authorized personal care commonly runs in the range of about 15 hours per week; ARChoices members with higher needs may be authorized for more. The member and their counselor translate those authorized hours and the allowance into an attendant schedule, and the member can spread the budget across more than one attendant.
Overtime rules
Because attendants are W-2 employees, federal Fair Labor Standards Act rules apply. An attendant who works more than 40 hours in a single workweek for one member is generally owed overtime at 1.5 times their regular rate, which draws down the monthly allowance faster. PPL tracks hours through the Time4Care app and the MyAccount portal, and many members schedule two attendants to keep any one person under 40 hours a week and stretch the budget.
How to apply for IndependentChoices in Arkansas
- Confirm the person receiving care has (or is applying for) Arkansas Medicaid. You can apply for Medicaid and services online through Access Arkansas at access.arkansas.gov, or in person at your local DHS county office.
- Ask about personal assistance services and the IndependentChoices self-direction option. You can reach the program and DHS resource lines directly.
- Choices in Living Resource Center: 1-866-801-3435
- IndependentChoices program: 888-682-0044
- Or contact your local DHS county office
- Complete the needs assessment. A nurse or assessor confirms your hands-on need for help with personal-care tasks and determines the level of personal care or ARChoices attendant care you qualify for. That authorization sets the size of your monthly cash allowance.
- Enroll with the counseling entity and build your budget. The counselor walks you through your rights and responsibilities as the employer, teaches you how to recruit and manage an attendant, and helps you draft a spending plan for your allowance.
- Enroll with Public Partnerships (PPL), the Financial Management Services vendor, and get your attendant set up.
- Call PPL customer service at 1-800-256-2913 (TTY 1-800-360-5899)
- Your attendant completes employment paperwork (I-9, W-4)
- Attendant background check and drug screen if not completed within the last five years
- Set up timesheets in the Time4Care app or MyAccount portal
- Submit timesheets and manage the arrangement. The member (or representative) approves hours worked each pay period; PPL processes payroll and taxes and confirms spending matches the budget. Your counselor monitors the arrangement, and eligibility and the allowance are reviewed periodically as your needs change.
IndependentChoices Arkansas frequently asked questions
Can my spouse be paid through IndependentChoices?
No. Arkansas IndependentChoices does not allow a spouse to be paid as an attendant. The program manual is explicit: a court-appointed legal guardian, spouse, power of attorney, or income payee may not serve as a caregiver or employee. Arkansas treats these as people with a legal responsibility to the beneficiary, and its rules bar anyone with that legal responsibility from being the paid attendant. The good news is that almost everyone else in a family can be paid -- adult children, grandchildren, siblings, nieces, nephews, in-laws, and other relatives, along with friends and neighbors, are all allowed. So while a husband or wife cannot be the paid attendant, an adult son or daughter, or another trusted relative, very often can. If a spouse specifically needs to be paid to provide care, a veteran household may want to look separately at VA Veteran-Directed Care, which handles spousal pay differently.
Can I get paid to care for my parent in Arkansas?
Yes, in most cases. This is the single most common IndependentChoices arrangement: an adult child hired and paid to care for an aging parent. The program manual states that family members, other than those with legal responsibility to the beneficiary, may serve as personal assistants -- and an adult child is not one of the excluded relationships (spouse, legal guardian, power of attorney, or income payee). Your parent must be enrolled in Arkansas Medicaid and assessed as needing hands-on help with personal-care tasks, and they (or their representative) act as the employer who hires and supervises you. You would then complete PPL's employment paperwork, including a background check and, if needed, a drug screen, and be paid as a W-2 employee. Many Arkansas families use IndependentChoices precisely so a son or daughter can be paid for care they were already providing for free.
How much does IndependentChoices pay in 2026?
IndependentChoices pays through a monthly cash allowance rather than one fixed statewide wage. The allowance is calculated using a maximum hourly rate equal to 78.11% of the Arkansas Medicaid personal care rate, which works out to roughly $16 per hour at the top end. Within that ceiling, the member decides what to pay their attendant, so most attendants earn somewhere between the Arkansas minimum wage (about $11 per hour) and that cap -- broadly consistent with the statewide caregiver market rate of around $14 per hour. The exact figure depends on your approved budget and the hours you are authorized to receive. Because these are researched ranges rather than a single posted number, confirm your current allowance with your counselor. The attendant is paid as a W-2 employee, so PPL withholds and files federal, state, local, and unemployment taxes from each paycheck.
How long does it take to get approved?
Plan on a few months from start to finish. Industry and DHS guidance for Arkansas self-directed home care points to a timeline of roughly up to three months, and sometimes longer, depending on where the bottlenecks fall. The two biggest variables are Medicaid eligibility and the needs assessment. If the person is not yet on Arkansas Medicaid, the Medicaid application itself can take several weeks. Once Medicaid is confirmed and the assessment establishes the level of personal care or ARChoices attendant care you qualify for, enrolling with the counseling entity and setting your attendant up with PPL usually takes a few more weeks. You can move things along by gathering documents early: proof of Arkansas residency, identification, Social Security information, and proof of income and assets, plus any medical records that support the need for hands-on care.
What training or certification does the attendant need?
None in the clinical sense -- this is one of the biggest advantages of IndependentChoices. Your attendant does not need to be a Certified Nursing Assistant, a licensed home health aide, or any other credentialed professional. Under Employer Authority, the member (or their representative) trains the attendant on the specific tasks they need help with, so a family member who already knows how you like things done can step right in. There are still basic onboarding steps handled through PPL: employment paperwork such as the federal I-9 and W-4, a criminal background check, and a drug screen if one has not been done within the past five years. But there is no state skills exam or nursing certification to pass. That is what makes the program so accessible to relatives and friends who have been informally providing care and want to be paid for it.
Who handles payroll and taxes -- am I the attendant's employer?
The member is the employer of record, but they do not have to handle taxes or paperwork alone. Arkansas contracts a Financial Management Services (FMS) provider to manage the money, and as of October 1, 2023, Public Partnerships (PPL) is the only IndependentChoices FMS vendor in the state. PPL collects and processes timesheets, runs payroll from your budget, and handles all employment-related taxes for you -- federal, state, local, and unemployment. It also confirms that spending matches your written budget. You (or your representative) still make the real decisions: you recruit, hire, train, schedule, and can dismiss your attendant, and you approve their hours each pay period. In short, you hold the Employer Authority and Budget Authority, while PPL does the payroll, tax filing, and compliance behind the scenes. You can reach PPL customer service at 1-800-256-2913.
What is the difference between IndependentChoices and a home-care agency?
A traditional home-care agency hires its own aides and assigns one to you; the agency picks the worker, supervises them, and sets much of the schedule. IndependentChoices flips that model. You are the employer: you choose the attendant -- usually a relative or friend you already trust -- you train them on your specific needs, you set the schedule, and you can let them go if it is not working out. Instead of agency-billed hours, you receive a monthly cash allowance and decide how to spend it, within your budget and Arkansas wage law. PPL handles payroll and taxes and a counselor supports you, but neither one supervises the care itself. For people who have a family member available and want continuity and control, IndependentChoices is the more flexible choice. For people who do not have someone to hire, a standard Medicaid personal-care agency may fit better.
Can I use IndependentChoices for both State Plan Personal Care and ARChoices?
Yes -- IndependentChoices is the self-direction option layered on top of the personal-care services you already qualify for, and it works with either State Plan Personal Care or the ARChoices in Homecare waiver. State Plan Personal Care is the base Arkansas Medicaid personal-care benefit, typically covering a set number of hours per week for help with daily tasks. ARChoices is a home- and community-based waiver for people who meet an intermediate nursing-facility level of care and can support a larger amount of attendant care to help them stay out of a nursing home. Whichever benefit authorizes your care, choosing IndependentChoices means you self-direct it: the authorized hours and dollars become a cash allowance you control. The eligibility path differs -- ARChoices adds its own level-of-care and financial tests -- but the day-to-day self-direction experience, hiring and paying your own attendant through PPL, is the same.
See also: Arkansas caregiver guide
For all the ways to get paid to care for a family member in Arkansas — including IndependentChoices, VA programs, long-term care insurance, and more — read the full Arkansas guide.